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Here are some information that may be helpful for those who like to understand more about our product and services. Click on the content below to learn more.
Has Global Pandamic affected our Service?
We are taking orders as normal We find courier partners’ ability to deliver remains largely unaffected, although there are surcharges to some destinations that will be shown on checkout if they apply.
We are currently experiencing high demand on some products and are running at 1-5 working days for your order to be dispatched..
70% of our core range is in stock and available, and we are receiving more supplies very soon.
If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
We are currently experiencing high demand on some products and are running at 1-5 working days for your order to be dispatched..
70% of our core range is in stock and available, and we are receiving more supplies very soon.
If a product is ‘In Stock’ on the website, we have it available in our warehouse. We will keep you updated of any changes.
What currency is listed on this webistie and what can I use on checkout?
Our site default currency is in Canadian Dollar CAD. You can use our currency selector at the bottom of our site. Click Here. If you not sure you can always check top right corner (or click setting icon) to see what currency currently selected.
You have 2 Options:
1. You can just simply process your payment using Canadian Dollars and you may get a better rate from your own payment provider. However, you can use our currency selector at the bottom of our site to selected the currency you like to preview. Before you check out make sure you change it back to CAD on Shopping cart page, so that you can check out in default currency.
2. Our site able to process different currencies using Shopify Payments, Price converted automatically using the current market exchange rate, by doing this You can use currency selector at the bottom of our site and selected the currency available that best suits you . Checkout products using the currency you selected.
You have 2 Options:
1. You can just simply process your payment using Canadian Dollars and you may get a better rate from your own payment provider. However, you can use our currency selector at the bottom of our site to selected the currency you like to preview. Before you check out make sure you change it back to CAD on Shopping cart page, so that you can check out in default currency.
2. Our site able to process different currencies using Shopify Payments, Price converted automatically using the current market exchange rate, by doing this You can use currency selector at the bottom of our site and selected the currency available that best suits you . Checkout products using the currency you selected.
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. some may have limited time period special offers that is expired. Please check the code if there are any time period and please use it before it expires.
Only 1 discount code can be use on checkout.
Only 1 discount code can be use on checkout.
What are Squishmallows?
What are Squishmallow?
Squishmallows are plush toys that are as adorable as they are huggable and soft to the touch. Squishmallows are made of soft spandex and puffy polyester, but they might as well be stuffed full of pillowy clouds with their foam-filled feel and marshmallow-like texture.
The Squishmallows are a very versatile product,” says Jonathan Kelly, CEO of Kellytoy. “Soft enough to play catch or serve as a soft bed buddy or pillow, they are comforting companions and can be soothing for those with medical and sensory issues
It is suitable for all ages. It is one of the best plushies in the market as a daily companion and collecting
The Squishmallows are a very versatile product,” says Jonathan Kelly, CEO of Kellytoy. “Soft enough to play catch or serve as a soft bed buddy or pillow, they are comforting companions and can be soothing for those with medical and sensory issues
It is suitable for all ages. It is one of the best plushies in the market as a daily companion and collecting
How to Clean & Fluff Your Plush Toy
First, recommend Spot Surface Cleaning for small dirt and grime.
your can put your plush in a pillowcase and tie it closed for air dry.
If your plushies have wrinkles, need to be clean, remove the tag ( you can keep it in a safe place or put it back after you finished cleaning). Wash cool or warm water in Gentlest Cycle and dry LOW heat or Air Puff, Your Squishmallow in the pillowcase will come out fluffy and good as new.
your can put your plush in a pillowcase and tie it closed for air dry.
If your plushies have wrinkles, need to be clean, remove the tag ( you can keep it in a safe place or put it back after you finished cleaning). Wash cool or warm water in Gentlest Cycle and dry LOW heat or Air Puff, Your Squishmallow in the pillowcase will come out fluffy and good as new.
Can I use your images and content on your website?
All Images are taken by the site owner and few images are licensed images, please contact me before you want to use any images on this website. you can report to us if you find content that you believed has an error and we will correct it asap.
You cannot find your answer?
I will update our FAQ if any of our site regulations has change or update , If you cannot find the answer or questions you looking for, please click Ask me a Question.
General Shipping Information
Most of the International orders will get a tracking number to ensure all the process is clear.
Canadian & US buyers provide tracking number or delivery confirmation.
processing time usually 1-5 business days
Order will be processed 3 hr after the cooling-off period for buyers who may wish to cancel their order due to any reasons. There subject to cancellation fee if payment has been processed, I don't accept a return to most cases due to Hygiene reasons unless it is a very special case. I check all items before it gets pack and ship, I'm ensured 100% no damages before product get shipped.
In general, there will be no shipping schedule on regular weekends and Canadian Holidays, but if there is special order that required special time frame, please let me know asap. <
For special requests and large item orders, It could take longer.
I wish you fully satisfied with your purchase if you have any questions contact us I will try to fulfill your requests.
Canadian & US buyers provide tracking number or delivery confirmation.
processing time usually 1-5 business days
Order will be processed 3 hr after the cooling-off period for buyers who may wish to cancel their order due to any reasons. There subject to cancellation fee if payment has been processed, I don't accept a return to most cases due to Hygiene reasons unless it is a very special case. I check all items before it gets pack and ship, I'm ensured 100% no damages before product get shipped.
In general, there will be no shipping schedule on regular weekends and Canadian Holidays, but if there is special order that required special time frame, please let me know asap. <
For special requests and large item orders, It could take longer.
I wish you fully satisfied with your purchase if you have any questions contact us I will try to fulfill your requests.
Where are your products shipped from?
We ship from Canada, Ontario and we working on establish warehouse in worldwide to speed up our shipping process.
Which Country do you ship to?
We Ship Internationally
One of our mission is to deliver item that you cannot find in your country and at your door step .Currently we ship to:
NORTH AMERICA
Canada
United States
EUROPE
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Netherlands
Norway
Spain
Sweden
Switzerland
United Kingdom
OCEANIA
Australia
New Zealand
Please contact us to get a quote for shipping to a different country.
ASIA----Rates Available Soon! Contact us for custom order
China
Hong Kong SAR
Japan
Malaysia
Singapore
South Korea
Taiwan
Customs, VAT and import taxes
Due to the customs policy varies in each countries, we CANNOT guarantee and provide import taxes on your order.
Our product price does not included import tax (DDU) of your country.
For all EU resident, There is changes on VAT law after July 1st, 2021 on VAT.
VAT e-commerce rules will abolish this provision as of 1 July 2021. After July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
Please check your with local country customs and tax authority for more information about import goods. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for shipping delays due to customs clearance.
Our product price does not included import tax (DDU) of your country.
For all EU resident, There is changes on VAT law after July 1st, 2021 on VAT.
VAT e-commerce rules will abolish this provision as of 1 July 2021. After July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.
Please check your with local country customs and tax authority for more information about import goods. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for shipping delays due to customs clearance.
Gift wrapping and packaging
Most of my shipments especially oversized stuffed toys will be vacuum seal whenever is necessary package in poly mailers, or a clean corrugated box.
Currently, I'm not offering a gift wrapping option or customized order, I will set it up in the future. If you have any special requests on the packaging, please send me a message I will get back to you asap.
Do I get a tracking number?
Yes, For buyer best interest, We offer tracking number to all of shipments. You will get notification via email or sms once we obtain tracking number from our courier partner. There are different Courier partner we choose that would be best suits for your products and location. (i.e., USPS, Canada Post, Royal Mail, etc ) .
For International Buyer, I recommend provide your phone number when placing your order.
For International Buyer, I recommend provide your phone number when placing your order.
Why did I only receive part of my order?
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses or some size limited to certain carrier, If you did not receive multiple tracking numbers, please reach out to us.
Can I cancel my order I just placed?
Cancellation & Change of Order
Order will be usually processed within hours, buyers can request full order cancellation
within 3 hours of purchase a cooling of period if buyer change their mind or make a wrong purchase.
There will be fees applied once the order passed cooling off period. and we cannot cancel an order that has been processed. Please see full detail under Cancellation & Change of Order in our refund policy.
Can I exchange my order?
Exchange After Delivery
If you have a change of mind. If you are not 100% satisfied with your purchase, simply send it back within 14 days and we'll refund the full cost of the item minus shipping costs.
1. Contact Us within 5 days of deliver
2. Return Item within: 9 days after confirming of exchange.
3. Send product back, we received and inspected your item meets the conditions.
4. Item is not falling under Section Exceptions/Non-Returnable Items
Can I refund my order?
House Rule of Full Refund
Due to certain limited and high demand products. Under regular situations, all purchases through Addicted Collectibles & Gifts are Final.
What do I do if my order is damaged?
Damaged Goods & Related Issues
We ensure our buyers have the best experience and quality products, and we take pride in sourcing and processing our orders. Our products will be fully inspected and carefully packaged before they get shipped.Please inspect your order upon receipted and contact us immediately within 3 days upon delivery
We are apologized that that your order arrived in less than pristine condition and damaged could be cause in transit! Most of my parcel will included insurance up to $50-100 if there are any issue due to carrier.
Please review detail information on our Damaged Goods & Related Issues under our Refund Policy.
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via our email, our contact us page, or live chat (if available) and provide your order number so that they can work to get you your goods as soon as possible.